Last Updated: 04 Feb, 2025

At Baapji.com (CosmoHub), we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, you may be eligible for a return, exchange, or refund as outlined in this policy.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original packaging with all tags attached.

• The return request must be initiated within 7 days of delivery.

• The item must not be a final sale, personalized, or custom-made product.

• Products damaged due to misuse, improper care, or normal wear and tear are not eligible for returns.

2. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at myfriend@baapji.com with your order number, reason for return, and clear photos (if applicable).

2. Approval & Instructions: Once approved, you will receive return instructions, including the return shipping address.

3. Ship the Product: Securely pack the item and send it to our designated return address.

4. Inspection & Refund Processing: Once received, we will inspect the item and process your refund if it meets our return conditions.

Return Shipping Costs:

• If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.

• If returning for personal reasons (e.g., change of mind, incorrect size), the customer is responsible for return shipping costs.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds:

  • If approved, your refund will be processed within 7-10 business days to the original payment method.

  • If payment was made via COD (Cash on Delivery), a store credit will be issued instead.

• Rejected Returns:

  • If your return does not meet our conditions, we will notify you and send the item back to you at your expense.

4. Exchanges

We offer exchanges under the following conditions:

• Exchanges are available for size or defective products.

• If the desired item is unavailable, a refund or store credit will be offered.

• The exchange process follows the same steps as returns.

5. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

• Personalized or custom-printed merchandise

• Items on final sale or clearance

• Gift cards

• Items damaged due to personal mishandling

6. Order Cancellations

• Orders can only be canceled within 24 hours of placing them.

• If the order has already been shipped, it cannot be canceled and must be processed as a return.

7. Contact Information

For any queries regarding returns, refunds, or exchanges, please contact our customer support team:

Baapji.com (CosmoHub)
Akbarpur, Bazar Samiti Road, Samastipur, Bihar, India - 848101
Email: myfriend@baapji.com

We value our customers and aim to make your shopping experience hassle-free. Thank you for shopping with Baapji.com!

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